Stay safe when renting

Your safety matters. Whether you're a seeker or an owner, here are steps to protect yourself during every part of the rental process.

For Seekers

✓ View the property in person before making any payment. Never pay for a listing you haven't seen.
✓ Verify the owner's identity. Ask for an ID document and confirm their name matches the lease.
✓ Get a signed lease agreement before paying a deposit. Keep a copy for your records.
✓ Be wary of deals that seem too good. Unrealistically low rent is often a red flag for scams.
✓ Use the in-app messaging system for all communication so there's a record if something goes wrong.
✓ Don't share personal financial information (bank account numbers, card details) via chat.
✓ Visit with a friend the first time you view a property, especially if you haven't met the owner before.

For Property Owners

✓ Screen tenants carefully. Request proof of income and references before committing.
✓ Always use a written lease that clearly states rent, deposit terms, and tenant obligations.
✓ Take a move-in inventory with photos. Share a copy with the tenant before they move in.
✓ Don't hand over keys until the deposit and first month's rent has cleared in your account.
✓ Be consistent. Apply the same screening process to all applicants to avoid disputes.

Report suspicious activity

If you encounter a listing or user that seems fraudulent, please report it immediately. We investigate all reports within 24 hours.