Privacy Policy

1. Who we are

Dula is operated by Bele Technologies (Pty) Ltd, a company registered in Botswana. Our registered address is Gaborone, Botswana. References to "we", "us", or "our" in this policy refer to Bele Technologies (Pty) Ltd.

2. Information we collect

We collect information you provide directly, such as:

• Name, email address, and phone number when you register.
• Listing details and photos when you create a property listing.
• Payment information (processed securely by our payment partners).
• Messages you send through our platform.
• Profile preferences such as budget, location, and lifestyle habits for the roommate feature.

We also collect usage data automatically, including IP address, browser type, pages visited, and device identifiers via cookies and similar technologies.

3. How we use your information

• To provide, operate, and improve the Dula platform.
• To match seekers with suitable properties and roommate suggestions.
• To process payments and subscriptions.
• To send transactional emails (account confirmations, message notifications).
• To detect and prevent fraud and abuse.
• To comply with legal obligations under the laws of Botswana.

4. Sharing your information

We do not sell your personal data. We may share it with:

• Service providers who help us operate the platform (hosting, payments, email delivery).
• Other users only to the extent required for the service (e.g., your name is shown to owners when you message them).
• Regulators or law enforcement when required by Botswana law.

5. Data retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting privacy@dula.co.bw.

6. Your rights

You have the right to access, correct, or delete your personal data. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us at privacy@dula.co.bw.

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but some parts of the platform may not function correctly if you do.

8. Changes to this policy

We may update this policy from time to time. We will notify registered users of significant changes by email. Continued use of the platform after changes constitutes acceptance.

9. Contact

For any privacy-related questions, contact us at privacy@dula.co.bw or use our contact form.