Help Centre
How can we help?
Find answers to common questions below. If you can't find what you're looking for, contact us.
For Seekers
How do I find a property?＋
Use the Browse section after logging in as a seeker. You can filter by city, area, price, and property type.
Is Dula free to use for seekers?＋
Browsing listings is free. Unlocking a landlord's contact details requires a Day Pass, Weekly, or Monthly subscription.
How does the roommate matching work?＋
Swipe right on profiles you'd like to room with. When both parties swipe right, it's a match and you can start a conversation.
How do I save a listing?＋
Tap the bookmark icon on any listing card. Saved listings appear in the Saved section of your sidebar.
Can I message an owner directly?＋
Yes - once you've unlocked contact details via a subscription, you can message them directly through the platform.
For Property Owners
How do I list a property?＋
Log in as an owner or agent, go to Listings in your sidebar, and click 'New listing'. The wizard will guide you through the steps.
How much does it cost to list?＋
Basic listings are included in your plan. Featured boosts and promoted placements are available as add-ons.
How do I manage multiple listings?＋
Go to your Portfolio to see all your listings, their status, and bulk-action controls.
Can I pause a listing temporarily?＋
Yes - open the listing from your Portfolio and change its status to Paused. It won't appear in search results while paused.
How do I verify my listing location?＋
After creating a listing, use the map picker to pin the exact location. A verified pin badge improves your listing's visibility.